Put two people together and there will be conflicts. In most circumstances, people are able to resolve disputes that arise themselves. But there are conflicts that, for one reason or another, are difficult for those involved to resolve on their own. What can be done for those situations?
Conflicts that are left unresolved or poorly resolved have a negative effect on the relationship in personal lives and productivity and morale in the business world. Workplace Mediation is an alternative to giving up or ignoring the problem.
Mediation provides a structured setting in which the parties meet with a neutral "third party" to accomplish what they have been unable to accomplish on their own: hear and understand each other; become clearer on what their interests and goals are; problem solve and build agreements.
Some things should not be mediated. such as issues found to be unethical, in violation of policy, regulations or guidelines, or in violation of a federal or state law or regulation. Examples include sexual harassment, violent behavior, academic dishonesty and theft. We have trained our mediators on what they need to be aware of as they go through the mediation process and to stop the mediation process if these types of issues are raised. Parties should be made aware, in writing, of the limitations of mediation as well as the possibility that the matter may be referred to the appropriate venue if mediation is deemed not appropriate.
This is a great article concerning Workplace Mediation and Conflict Resolution and may answer some questions you might have: